Privacy Policy — RockySpin Casino

Information We Collect

We may collect the following categories of information:

• Account data: name, date of birth, username, password, email, phone number.

• Verification data: identity documents, proof of address, payment verification details (where required).

• Transaction data: deposits, withdrawals, payment method identifiers, payment status.

• Usage data: device information, IP address, browser type, pages visited, session time, clicks, and logs.

• Support data: messages you send to customer support and related metadata.

How We Use Your Information

We use your information to:

• Create and manage your account.

• Process payments, withdrawals, and fraud prevention checks.

• Verify identity and comply with legal/AML requirements where applicable.

• Provide customer support and resolve disputes.

• Improve site performance, user experience, and product features.

• Send service messages (security alerts, policy updates) and, where permitted, marketing messages.

Cookies and Similar Technologies

We use cookies and similar technologies to:

• Keep you signed in and secure your session.

• Remember preferences (language, settings).

• Measure traffic and improve performance. You can manage cookies in your browser settings. Disabling certain cookies may limit site functionality.

Legal Bases for Processing

Depending on your jurisdiction, we process data based on:

• Contract performance (providing the service).

• Legal obligations (e.g., compliance checks).

• Legitimate interests (security, fraud prevention, product improvement).

• Consent (marketing communications where required).

Data Sharing

We may share data with:

• Payment providers to process transactions.

• Verification and fraud-prevention partners to secure the platform.

• Analytics and technical vendors supporting operations.

• Authorities when required by law or to protect legal rights. We do not sell your personal data.

Data Retention

We retain your data only as long as necessary for operational needs, legal obligations, dispute resolution, and security requirements. Retention periods vary by data type and applicable laws.

Security Measures

We apply administrative, technical, and organizational safeguards designed to protect your data. No online service can guarantee absolute security; you are responsible for keeping your login credentials confidential.

Your Rights

Depending on local law, you may have rights to access, correct, delete, restrict processing, object to processing, and request data portability. You may also withdraw consent where processing is based on consent.

Contact

For privacy requests, contact us via the details listed on the Contact Us page.